Title: E-commerce Product Manager
Reports to: VP of Retail & Ecommerce
Location: CV HQ, Los Angeles, CA
About Clare V.
Founded in 2008 by Clare Vivier, Clare V. is dedicated to making beautiful, chic, functional, and fun products. We make bags, accessories, clothing, and jewelry and are committed to creating a kind, collaborative workplace and building a business committed to positive change. We love to work with smart, talented people from diverse backgrounds. We are based in Frogtown, on the eastside of Los Angeles.
Clare V. is seeking a dynamic individual with a proven track record of elevating e-commerce customer experiences to spearhead our online presence, driving innovation and optimizing our digital platform. As the leader of our Ecommerce customer experience, you will be responsible for crafting and executing a strategic site improvement roadmap, managing key vendor relationships, and ensuring seamless functionality across all digital touchpoints. This role demands a blend of analytical prowess, creative vision, and collaborative leadership, as you work closely with cross-functional teams to deliver an exceptional online journey for our discerning clientele.
Responsibilities
- Leads the Clare V. Ecommerce customer experience, including site improvements roadmap creation & prioritization, vendor management, and any related performance metrics and reporting.
- Manages one direct report (UX Designer) and one external agency
- Owns the site experience roadmap to drive short and long-term improvements in partnership with UX Designer and external development agency
- Leverages customer insight and constantly monitors the competitive landscape and market conditions to identify opportunities, issues, and risks in order to recommend strategies and tactics to improve overall online business
- Researches new software and vendors; Manages selection, approval, implementation & testing for all site experience roadmap initiatives
- Manage third-party partners and technologies that power our site
- Ensure the website is ADA & CCPA compliant, including end user testing using relevant accessibility software across devices for all new website feature launches
- Partners with cross functional teams on special projects, such as a Loyalty program (with Marketing)
- Partners with site merchandising to ensure all shopping pathways are optimized on an ongoing basis
- Partners closely with retail team to ensure a seamless customer experience across all retail channels & serves as the liaison between Store & Ecom ops as it relates to operational flows between systems.
- Leads site experience analysis (including performance of key site features and funnel KPIs) to understand behavior online, improve engagement and increase KPI performance
- Build strong cross functional relationships across Stores, eCommerce, Planning, Marketing & Design
- Foster a growth mindset across the organization, providing data insights on the Ecommerce business as needed to gain buy in on new features, changes and overall site improvements
Qualifications
- 2+ years experience in hands on eCommerce role in a retail environment
- 5+ years of overall work experience in a related field
- Experience with Ecommerce technologies including platforms, payments, inventory manangement, and integrations to supporting systems
- Previous experience with A/B testing and conversion rate optimization tactics preferred
- Ability to make high level strategic proposals and also perform individual work and in-depth analysis
- Collaborates effectively with cross-functional teams and business partners
- Motivated and strategic, but also able to be analytical and detail-oriented
- Strong decision-making and prioritization skills; Thrives in a fast-paced environment
- Strong leadership skills and ability to influence change
Qualified applicants are encouraged to apply on LinkedIn.
Clare V. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive culture at Clare V. and within our community.